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Inbound Calls while on DialerHow do you manage receiving inbound calls while working on an outbound dialer campaign? Our problem is when an agent is ...
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Apr 2, 2024 at 7:21am
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asked in Developers
How to get Call Log from my Contact Center API? It seems like Ring Central's Contact Center is powered by NICEincontact but completely separate system.Hello, I would love some guidance around the Contact Center API. It seems like a whole different system, I have 3 questi...
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Mar 9, 2024 at 8:10am
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asked in Users
OSH and Personal Connection Priority BlendingBefore Contact Center Spring Release 2023, OSH had a limitation with Personal Connection Priority Blended outbound skill...
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Nov 28, 2023 at 12:12pm
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asked in Users
Customers call me back and it goes directly to the extension, not to the service queue.I carry out outbound promotional campaigns, but some uncontacted clients call me back to the number that appears on thei...
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Nov 10, 2023 at 9:43am
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asked in Users
Contact Center Log Agent InIs there a process where by I, as an Admin, can force log in an agent?Thank you...
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Aug 16, 2023 at 7:08am
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asked in Users
Contact Center Universal Call BrandingNice Systems in the fall of 2022 offered Advanced Caller ID. It is not called Universal Call Branding. RingCentral beg...
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Jul 27, 2023 at 8:21am
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asked in Users
Outbound only skillHello - I just created an Outbound Skill for calling (no inbound calls). My question is - how does this skill know when ...
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Jul 3, 2023 at 7:13am
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asked in Users
Just created an Outbound SkillHello - I just created an Outbound Skill for calling (no inbound calls). My question is - how does this skill know when ...
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Jun 29, 2023 at 10:59am
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asked in Users
RC Contact Center: Enable Force Logout for Supervisor RoleAs an admin, I currently have the ability to force logout agents in NICE. How do I extend this capability to non-admin m...
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Jun 28, 2023 at 9:15am
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asked in Users
Promise keeper / commitments details ?I notice that we only have a report to show us a breakdown of committments or promised call backs made by agents, if the...
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Mar 10, 2023 at 11:05am
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